Overnight Tours and Ski Day Tours: A full refund may be available in cases where adequate notice is provided. The cancellation term depends on the specific hotel policies and can range from 30-60 days in advance of the tour departure date. Please refer to the individual tour description for the cancellation term pertaining to each trip.
Day Tours: A full refund less the non-refundable credit card fee of 4% is available if 15 days notice or more is given for a cancellation.
Tours with Airfare included: Once purchased, air tickets are fully non-refundable at the time of booking. Some portions of the tour may be refundable or exchangeable until 61 days prior and vary by supplier. If a tour is canceled within 60 days of departure, all portions are non-refundable. Credit card fees of 4% are non-refundable.
If the tour is canceled prior to the cancellation deadline, a refund will be issued less the non-refundable credit card fee of 4%. If payment was made by cheque or wire transfer, a full refund will be issued. If this decision is made by the school district for any reason, they will be responsible for the cancellation fee of 4%. If a tour is canceled within the cancellation period, no refund is available under any circumstances (illness, injury, etc.)
60-30 days prior for overnight tours (depending on the tour and hotel cancellation policies) or name list due 14 days for Day Tours along with all Waiver Forms.
No refunds or exchanges are made for unused tour services.
Discover Canada Tours accepts cash, checks, or credit card.
The tour participant’s verbal authorization of the use of their credit card indicates compliance with the policies outlined on this contract and confirms their reservation whether or not they have actually signed the appropriate draft. All credit card payments will be processed in Canadian funds. All cancellations will be subject to a non-refundable credit card cancellation fee of 4%.
Tour participants are responsible for all incidental hotel and/or damage charges (bus, hotel, facilities, etc.), however in the event there are outstanding charges, then the organization or group organizer will be responsible to pay any outstanding charges.
The Discover Canada Tour guide must be notified of all injuries. If required, the guide(s) will assist the emergency personnel. If the injury requires hospitalization, an ambulance will be called to transport to a local hospital. If possible, the guide(s) will arrange to have the coach pick up from the hospital on the way home. If a longer stay is required at the hospital, they will generally ask to have an adult stay behind with the injured person. The guide(s) will assist to arrange hotel accommodation and transport home (if required). However, the individual is responsible for all expenses that may be incurred due to the injury.
The tour participants acknowledge that Discover Canada Tours (DCT) acts as an intermediary and agent of various suppliers. DCT agrees to use its best efforts to ensure that all arrangements contracted for are provided by its suppliers. DCT shall not be liable for any delay, inconvenience, loss of employment, upset, disappointment, distress or frustration, whether physical or mental, damage, loss, claim, cost, or expense arising out of personal injury, accident or death, loss, damage or delay of baggage or other property, or otherwise, resulting from: the act, omission or negligence of DCT or its suppliers, affiliates, agents, employees or any other person; 1) acts of god, sickness, theft, labor disputes, mechanical breakdown, government actions, weather, or any other cause beyond the direct control of DCT or its suppliers.
Safety is DCT’s primary concern. Please note that on some tours, it may be necessary to modify the itinerary due to weather and/or road conditions. If so, DCT will endeavor to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the tour participants will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the tour participants' advance approval will be obtained, and the tour participants will be charged the difference between the original and modified itineraries. If a tour is canceled and no substitute tour is available or acceptable to the tour participants, the tour participants will be refunded the full cost of the tour minus any applicable vendor payments. The tour participant is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a tour participant has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is canceled and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the tour participant decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary. We strongly recommend travel insurance to help protect against unforeseen circumstances.
Discover Canada Tours reserves the right, upon reasonable grounds, to refuse any passenger. Any part of the tour service.
A parent or legal guardian must sign off on a waiver and informed consent form for the student's participation in the tour or activity prior to the day of departure.
Any pictures, video or promotional footage taken by Discover Canada Tours or other parties working with Discover Canada Tours (which may include Passengers), during the Trip, will be the property of Discover Canada Tours, and the Passenger consents to the use and disclosure for future promotional purposes. The Passenger also consents to the use and disclosure of any of the personal information collected regarding the Passenger (except for payment information) to enable Discover Canada Tours to inform the Passenger of events and promotions.
All participants are strongly advised to purchase medical insurance coverage and cancellation insurance, either through Discover Canada Tours or through another insurance provider or broker. Discover Canada Tours is able to provide quotes on competitive travel insurance policies and would be happy to do so. All insurance products provided through Discover Canada Tours are subject to additional terms and conditions. Please review the wording of all insurance policies, including all warranties, conditions, exclusions, and limits carefully. A select number of Travel Services have mandatory insurance coverage requirements due to the nature of the activity. Please read all quote documentation carefully to ensure compliance.
If a guest comes down with symptoms while on the tour, they will be isolated from the group and will receive a rapid test. If the test is positive, the guest will need to be removed from the tour to follow the isolation requirements. DCT will assist the guest in this case to book accommodation and return transportation. The guest will be responsible for all associated additional costs. We strongly recommend purchasing travel insurance which we can arrange for you.
If you are presenting symptoms, you will not be allowed to join the tour. It is your responsibility to purchase travel insurance to cover you should this occur. Please contact one of our agents if you wish to get a travel insurance quote from us.
If the Tour Operator is prevented or restricted directly or indirectly from carrying out all or any of its obligations under these Terms and Conditions for any cause beyond the reasonable control of that Party (“Affected Party”), including (without limiting the generality of the foregoing) war, civil commotion, riot, insurrection, strikes, lock-outs, fire, explosion, floods, and acts of God (each a “Force Majeure Event”), Discover Canada Tours shall be relieved of its obligations hereunder for the period of the Force Majeure Event. In such instance, Discover Canada Tours shall not be liable for any delay or failure in the performance of any of its obligations hereunder or for any loss or damages which the other Party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by Discover Canada Tours within 48 (forty-eight) hours of the commencement of the Force Majeure Event.